Shipping Policy

Thank you for shopping with Ash Brwnie. Please read our shipping policy carefully.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volume, processing may take slightly longer. We will notify you via email if there is a significant delay.

Shipping Time

Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.

Delivery timelines are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email. You can contact us if it is not delivered on time.

Delays & Non-Delivery

Ash Brwnie is not responsible for delays caused by courier partners or incorrect/incomplete address details provided by the customer.

Please ensure that your shipping address and contact details are accurate at the time of placing the order.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us immediately at contact.ashbrwnie@gmail.com with your order details.

We recommend recording a clear unboxing video as proof in case of any damage or discrepancy.